Privacy Policy

1. What we collect

Account data (name, email, password hash), the subscription and payment entries you add (service, plan, price, dates), your notification preferences, support tickets including any images you attach, and basic device information needed to deliver the Service.

We also store your approximate country, derived from your IP address, and your device's time zone. We use them to send reminders at the right local time and to apply regional rules — for example, which advertising partners may be used where you live.

2. What we never collect

We do not connect to your bank, card, or any financial institution. We never ask for or store card numbers, bank credentials, or statements.

3. How we use it

To show your dashboard, send renewal reminders you asked for, answer your support tickets, and — on the free plan — show ads via Google AdMob, which may process your advertising identifier under its own policy.

Measuring our own advertising. We use Google Analytics for Firebase to see how the app is used and which of our Google ads lead to installs and purchases. It records app activity (for example signing up, starting a free trial or buying Subqora Pro) against a random identifier for the app on your device, and our server reports verified trials and purchases against the same identifier. We do not give Google your email address, name or account ID for this on iOS.

On iOS we do not track you. The app does not ask for App Tracking Transparency permission, never reads your device's advertising identifier (IDFA), and does not share your email address, account ID or any other identifier of yours with advertising partners. Measurement on iOS is limited to the Firebase measurement described above.

On Android, Google Analytics for Firebase may also use your device's advertising ID, and we attach a one-way hash of your account ID. When enabled, we may also share app activity (such as signing up, starting a free trial and buying Subqora Pro), a one-way hash of your email address and account ID, your country, and device identifiers (such as Meta's identifier for the app on your device) with Meta Platforms, to measure and improve our advertising. We never do this for people in the European Economic Area or the United Kingdom. Meta processes this data under its own Data Policy.

You can turn advertising measurement off at any time in the app (Profile → Privacy → Ad measurement): the app stops sending this data, and our server stops reporting your sign-ups and purchases to advertising partners. On Android you can also reset or delete your advertising ID in your device settings.

4. Sharing

We do not sell your personal data. Sharing for advertising measurement may count as 'sharing' under some privacy laws; you can opt out at any time in the app (Profile → Privacy → Ad measurement) or in your device settings, and we will stop sending your data to advertising partners. We share it only with processors needed to run the Service (hosting, email delivery, AdMob for free-plan ads, and advertising and analytics partners (currently Google, and Meta on Android outside the EEA and UK) for advertising measurement as described above) and when required by law.

5. Retention and deletion

Your data is kept while your account is active, and you can export your payment history from the app at any time. To delete your account, use Profile → Account details → Delete account in the app — your account and its data are removed immediately. If you can't access the app, email a request from your registered address to support@subqora.app and we delete within 30 days. Full details are on our account deletion page.

6. Security

Passwords are hashed, traffic is encrypted in transit, and access to production data is restricted.

7. Children

Subqora is not directed at children under 13 and we do not knowingly collect their data.

8. Changes and contact

We will announce material changes in the app. For privacy questions, open a ticket under Help & support.