How to cancel Microsoft 365
To cancel Microsoft 365, go to account.microsoft.com/services/microsoft365, sign in with the account you bought it with, select Cancel subscription and then I don’t want my subscription. If you see Turn on recurring billing instead, it is already set to expire and you can use it until then. If you bought it through Apple, Google Play or a retailer, cancel with them.
Updated October 21, 2026 · Steps checked October 21, 2026
Cancel Microsoft 365 on the web
Use this if you bought the subscription from Microsoft.
- Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account you used to buy it.
- Select Cancel subscription (it might say Upgrade or Cancel).
- Review the Please review section and the information on the page.
- At the bottom, select I don’t want my subscription.
Tip: If you only see Turn on recurring billing, your subscription is already set to expire on the date shown and you won’t be charged again.
If you bought it from a retailer
For example Amazon or another third-party store.
- Contact the retailer directly to manage the subscription and billing.
Billed by Apple or Google Play?
If you subscribed to Microsoft 365 inside an app on your phone, Apple or Google bills you, and you cancel in your phone’s subscription settings: Apple’s steps for iPhone and iPad · Google’s steps for Android.
What happens after you cancel Microsoft 365
- Your storage reverts to 5 GB of cloud storage (OneDrive and Outlook.com attachments) plus 15 GB of Outlook.com mail storage.
- On Family or Premium, everyone you shared with also has their storage reduced.
- If you are over the free limit you can’t upload, edit or sync new OneDrive files or send and receive Outlook.com email, and after 6 months Microsoft may delete your OneDrive files.
How much does Microsoft 365 cost?
Prices change often — see Microsoft 365’s official pricing page.
Microsoft 365 cancellation FAQ
Will I get a refund if I cancel Microsoft 365?
Not always. For subscriptions bought from Microsoft, you can usually get a refund within 30 days of initial purchase or before the first recurring charge, and once per subscription for the most recent renewal if you cancel within 30 days of that payment. You must cancel first to check eligibility.
What happens to my OneDrive files?
Your storage drops to the free allowance. If you are over it, you can’t add files, and after 6 months Microsoft may delete your OneDrive and its files.
I bought Microsoft 365 through Apple or Google Play. Can Microsoft cancel it?
No. Microsoft says to contact Apple or Google for cancellation or refund.
Sources
These steps come from official help pages, checked October 21, 2026: